Shipping and Returns

Shipping Information

We currently ship within the continental United States.

Delivery times are estimated delivery times given to us by USPS or UPS and are NOT guaranteed.

TheGainsFactory.com is not liable for damaged, stolen, or lost shipments once they have been dropped off at USPS, Fedex, and/or UPS. The customer is responsible for filing any claims in these circumstances and must allow 14 days before filing per UPS/USPS shipping terms. Filing for damaged or missing content must be filed within 60 days.

Any shipment that is returned to us due to insufficient address, incorrect address,  unclaimed, etc., Customer will have to pay for reshipment of the package.

Below you will find a map of the approximate UPS shipping times when the package leaves our facility.

 

Processing Time

Most Orders process within 24-48 hours (1-2 business days). Some orders may take up to 4 business days to process.

Free Shipping

Only available for customers in the Continental U.S.

Packages under 1 pound will be shipped via USPS First Class. Anything over a pound will be sent either USPS priority or Fedex Ground/Home Delivery. Free shipping courier is determined by TheGainFactory.com.

Packages over 30 pounds are not eligible for free shipping.

U.S. Citizens get FREE Shipping on their first order. Use promotional code: ShipsFree

$1.99 1 Day Local Delivery

At this time Local delivery is limited to the following cities in Florida.
Belleair, Clearwater, Largo, Pinellas Park, Seminole. Orders will be delivered within 1 business day as long as the item is in stock. Orders are shipped at 2pm and we will do our best to get any order placed before 2pm out the day it is placed.

Any order that selects this shipping and is outside these cities will be contact to adjust the shipping.

Returns

Since supplements are considered a food. They cannot be resold after being opened, so we cannot accept returns on any open products. We will accept returns of any unopened products within 14 days. Return shipping cost is the buyers responsibility.

Exchange

Items may be exchange for something of equal or lesser value at anytime as long as the item is in unopened new condition. Buyer will be responsible for return shipping and shipping of the new item.

Cancellations

Orders may be cancelled any time before the item(s) have shipped. Once the item(s) have shipped the order cannot be cancelled. You may contact Thegainsfactory.com about completing a return once you've received the item(s).